Last updated: May 2026

We want every customer to be completely satisfied with their purchase from FurrySexDoll.net. This page explains our returns and refund policy in full — including what is eligible for return, how to request a return, and how refunds are processed.

If you have a question about a return or refund that is not answered here please contact us via our Contact page and we will respond within 24 hours with complete discretion.

Our Returns Policy — Important Information

We strongly encourage all customers to read product descriptions, specifications, and sizing information carefully before placing an order. Our customer support team is available to answer any product question before you buy — contact us via our Contact page if you need guidance choosing the right product.

We do not offer refunds for change of mind, incorrect size or specification selected by the customer, or dissatisfaction based on personal preference where the product matches its description and was correctly supplied.

Eligible Returns — When We Will Accept a Return

We will accept a return and arrange a full refund or replacement in the following circumstances:

Returns We Cannot Accept

The following situations are not eligible for return or refund:

• Change of mind after receiving the product
• Products that have been opened, used, or removed from original packaging for reasons other than those listed above
• Dissatisfaction based on personal preference where the product matches its description
• Minor colour variation between product images and the received product due to photography lighting or screen calibration differences
• Minor measurement variations of up to 2cm in height or weight — these are within acceptable manufacturing tolerances
• Damage caused by improper use, incorrect lubricants, improper cleaning products, or failure to follow care instructions
• Damage caused by improper storage including prolonged compression, exposure to heat or sunlight, or dye transfer from clothing
• Products returned without prior authorisation from our customer support team
• Products returned more than 14 days after receipt without prior written agreement from us
• Customised or made-to-order products where the customisation was correctly applied as specified at the time of ordering

How to Request a Return

If you believe your order is eligible for a return under the criteria above please follow these steps:

Refund Processing

Once your return has been approved we will process your refund or arrange a replacement as agreed. The following refund terms apply:

Refund Type	Processing Time	Method
Full refund — product returned	Within 7 business days of receiving the returned product	Original payment method
Full refund — no return required	Within 7 business days of approval	Original payment method
Replacement product	Dispatched within 3 business days of approval	Same discreet shipping
Cancelled order — before dispatch	Within 5 business days of cancellation	Original payment method

Refunds are always issued to the original payment method used at checkout. We cannot issue refunds to a different card or payment method than the one used to place the order.

Once a refund has been processed by us it may take an additional 3–5 business days to appear in your account depending on your bank or card issuer’s processing times. If your refund has not appeared after 10 business days from our confirmation please contact your bank before contacting us.

Order Cancellations

You may request cancellation of your order at any time before it has been dispatched. To cancel an order contact us as soon as possible via our Contact page with your order number and your cancellation request.

If your order has not yet been dispatched we will cancel it and issue a full refund within 5 business days. If your order has already been dispatched we are unable to cancel it and our standard returns policy will apply upon delivery.

Customised or made-to-order dolls cannot be cancelled once production has commenced. We will confirm at the time of ordering whether your selected product is a standard stock item or a customised order.

Return Shipping Costs

Where a return is required the following applies to return shipping costs:

• Transit damage or manufacturing defect — we will cover the cost of return shipping and provide a prepaid return label where available
• Incorrect product supplied — we will cover the cost of return shipping and provide a prepaid return label where available
• Significant misdescription — return shipping costs will be assessed on a case-by-case basis

In many cases involving transit damage or manufacturing defects we are able to resolve the issue without requiring the product to be returned — our support team will advise the best resolution method for your specific case.