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• Ordering and Payment
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• Privacy and Discretion
• Furry Plush Dolls
• Male Sex Dolls
• Female Sex Dolls

How do I place an order?

Browse our collections using the menu at the top of the page. When you find a product you want, click Add to Cart and proceed to checkout. Fill in your delivery address and payment details and click Place Order. You will receive an order confirmation email within a few minutes of your order being placed.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payment processing is handled by our specialist adult e-commerce payment processors who are independently PCI-DSS certified. Your payment card details are never stored on our servers.

What will appear on my bank statement?

Your bank or credit card statement will show a discreet billing descriptor only. Our store name, website address, and the nature of your purchase will never appear on your financial statements. Complete billing discretion is guaranteed on every order.

Can I change or cancel my order after placing it?

You can request a cancellation or change at any time before your order has been dispatched by contacting us via our Contact page. Once an order has been dispatched it cannot be changed or cancelled. Please contact us as soon as possible if you need to make a change.

Do I need to create an account to order?

No — you can checkout as a guest without creating an account. Creating an account allows you to track your orders, save your delivery address, and view your purchase history. Your account data is stored securely in line with our Privacy Policy.

Is there a minimum age to order?

Yes — you must be at least 18 years of age to purchase from FurrySexDoll.net. By placing an order you confirm that you are 18 or over and that adult novelty products are legal in your country or jurisdiction. We reserve the right to cancel any order where we have reasonable grounds to believe the purchaser is under 18.

Can I customise my doll?

Some dolls in our collection offer customisation options including skin tone, eye colour, hair colour, and nail colour. Where customisation is available these options are shown on the product page. For specific customisation requests not shown on the product page please contact us before ordering and we will advise on availability.

How is my order packaged?

Every order ships in a completely plain, unmarked double-walled cardboard box. There is no product name, no store branding, and absolutely no indication of contents on the outside packaging at any point during transit. The shipping label contains only your delivery address and a neutral sender reference.

How long does delivery take?

Standard international delivery typically takes 7–14 business days depending on your location and local customs processing times. Full parcel tracking is provided within 24 hours of dispatch. For full details of delivery timeframes by region visit our Shipping & Delivery page.

Do you ship internationally?

Yes — we ship to over 50 countries worldwide including the United States, United Kingdom, Canada, Australia, most of Europe, and many countries across Asia Pacific and South America. For a full list of countries we ship to and any regional restrictions visit our Shipping & Delivery page.

Will I have to pay customs or import duties?

Customs duties and import taxes vary by country and are the responsibility of the buyer. We recommend checking your local customs regulations before ordering. FurrySexDoll.net is not responsible for customs delays, seizures, or additional charges imposed by customs authorities in the destination country.

How do I track my order?

Full parcel tracking information is sent to your email address within 24 hours of your order being dispatched. Use the tracking number provided to monitor your delivery on the carrier’s website. If you have not received tracking information within 48 hours of your order confirmation please contact us.

My order has not arrived — what should I do?

If your order has not arrived within the expected delivery window please first check your tracking information for the latest update. If tracking shows no movement for more than 5 business days or the expected delivery date has passed please contact us via our Contact page with your order number and we will investigate immediately.

Are your sex dolls body-safe?

Yes — every doll we stock is constructed from certified body-safe materials that have been tested and verified to be free from harmful chemicals, phthalates, latex, and toxins. We stock only premium platinum-grade TPE, medical-grade silicone, and ultra-soft plush blends. We never stock dolls made from low-grade or uncertified materials. For further guidance on body-safe intimate product materials visit Healthline’s body-safe sex toy guide.

What is the difference between TPE and silicone?

TPE (thermoplastic elastomer) is ultra-soft, flexible, and skin-like with excellent warmth retention during use. It is the most popular material for full size sex doll bodies and is lighter than silicone making larger dolls easier to handle. TPE requires renewal powder after cleaning to maintain its texture. Silicone is firmer than TPE and captures fine skin texture and facial detail at a level TPE cannot match. It is more resistant to staining and easier to clean. Our silicone head hybrid dolls combine a TPE body with a silicone head to deliver the best qualities of both materials.

What are jelly breast inserts?

Jelly breast inserts are a premium breast construction upgrade where an ultra-soft gel core is encased within the standard TPE breast shell. The gel core gives the breasts a natural bounce, soft yielding feel under pressure, and realistic weight distribution that standard solid TPE breasts cannot replicate. Jelly breast dolls in our collection include Poll 152cm, Tamsin 157cm, Rhea 158cm, and Katheryn 154cm.

Are your dolls in stock or made to order?

Most standard dolls in our collection are dispatched from existing stock within 1–3 business days of your order being placed. Customised or made-to-order variants may require additional production time. Where a product requires additional lead time this is clearly stated on the product page. If you need a specific delivery date please contact us before ordering.

Do your dolls have a poseable skeleton?

Yes — all full size TPE and silicone dolls in our collection feature a fully articulated stainless steel internal skeleton with poseable joints that allow natural positioning for display or use. Joints hold their position securely without slipping. Our furry plush dolls feature a flexible poseable internal frame rather than a stainless steel skeleton.

How heavy are your full size dolls?

Full size TPE sex dolls typically weigh between 25kg and 40kg depending on height and body type. BBW dolls tend to be heavier than slim figure alternatives at the same height. The weight of each doll is listed in the product attributes table on every product page. If weight is a concern we recommend our torso options or our compact 120cm dolls which are significantly lighter.

How do I clean my sex doll?

After each use clean all anatomical areas thoroughly with warm water and a mild antibacterial soap solution. Use a soft cloth or dedicated doll cleaning tool for complete coverage. Rinse thoroughly and pat completely dry before storage. Apply a light even dusting of TPE renewal powder across the full body surface after drying to maintain skin texture and prevent tackiness. Never use bleach, alcohol-based cleaners, or abrasive products on any part of your doll.

What lubricant should I use?

Always use water-based lubricant only with all TPE and silicone dolls. Silicone-based lubricants permanently degrade TPE material and will irreversibly damage the skin texture and surface finish. Oil-based lubricants must also be avoided entirely. Water-based lubricant is safe for all doll materials and is widely available from pharmacies and adult retailers.

How should I store my doll?

Store your doll lying flat on her back in a cool, dry location away from direct sunlight and heat sources. Flat back storage is particularly important for dolls with jelly breast inserts to preserve the natural shape of the gel inserts over time. Avoid storing against walls or in compressed positions for extended periods as this can cause permanent deformation of the TPE. Store away from dark or brightly coloured fabrics that may cause dye transfer to the TPE surface.

What is TPE renewal powder and where do I get it?

TPE renewal powder — also called maintenance powder or cornstarch powder — is applied to the surface of TPE dolls after cleaning and drying to maintain the soft, realistic skin texture and prevent the TPE surface from becoming tacky. Plain unscented cornstarch (available from any supermarket) works perfectly as a TPE renewal powder and is the most cost-effective option.

Can I dress my doll in clothing?

Yes — however always use light-coloured or white clothing on TPE dolls as dark or brightly coloured fabrics can cause permanent dye transfer to the TPE surface. This is particularly important for tanned and light skin tone TPE dolls. Always wash new clothing before dressing your doll and avoid tight elasticated garments that can leave permanent indentations in the TPE.

How do I clean a silicone head?

Clean silicone heads with warm water and mild antibacterial soap using a soft cloth. Rinse well and pat dry thoroughly. Silicone does not require TPE renewal powder and is significantly more resistant to staining than TPE. Store unused heads in a clean dry cloth bag away from direct sunlight. Never use silicone-based lubricants on silicone heads.

Can I return my doll if I change my mind?

Due to the intimate and hygienic nature of our products we are unable to accept returns for change of mind on any opened or used product. This policy is in place to protect the health and safety of all customers and is consistent with consumer protection regulations applicable to intimate hygiene products. Please read all product descriptions and specifications carefully before ordering.

What if my doll arrives damaged?

If your doll arrives damaged due to transit mishandling please contact us within 14 days of receiving your order via our Contact page. Include your order number and clear photographs of the damage. We will assess your case and arrange a replacement or refund promptly. Do not discard the original packaging until your case has been resolved.

What if I received the wrong product?

If you received an incorrect product due to a fulfilment error on our part please contact us within 14 days of receiving your order with your order number and photographs of the product received. We will arrange collection of the incorrect product and dispatch the correct one at no additional cost to you.

How long does a refund take?

Approved refunds are processed within 7 business days of us receiving the returned product or approving the return request. Refunds are issued to the original payment method used at checkout. For full details of our returns policy visit our Returns & Refunds page.

Is my purchase completely private?

Yes — complete privacy is guaranteed on every order. Your parcel ships in plain unmarked packaging with no indication of contents. Your bank statement shows a discreet billing descriptor only. All correspondence uses a neutral sender name and subject line. Your personal data is never sold or shared for commercial purposes. For full details read our Privacy Policy.

Will my neighbours or anyone else know what I ordered?

No — your parcel arrives in a completely plain, unmarked double-walled cardboard box. There is no product name, store name, website address, or any indication of contents on the outside of the box at any point. The shipping label shows only your delivery address and a neutral sender reference. Nobody handling your parcel will have any indication of what is inside.

Do you send marketing emails?

We only send marketing emails to customers who have explicitly opted in to receive them. All marketing emails use a discreet sender name and neutral subject line. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email we send you or by contacting us directly.

What materials are your furry plush dolls made from?

Our furry plush dolls are made from a premium multi-layer ultra-soft plush and TPE blend — fully body-safe, odourless, and free from harmful chemicals. The plush fur areas use a specially selected fabric blend for softness and durability, while skin-tone areas use our premium TPE blend for a realistic tactile feel.

How do I clean a furry plush doll?

Clean skin-tone and anatomical areas with warm water and mild antibacterial soap after each use — rinse thoroughly and pat dry. For plush fur areas use a soft bristle brush or wide-tooth comb to restore texture and remove debris. Never use bleach or alcohol-based cleaners on any part of a plush doll. Allow to air dry fully before storage.

Do your furry plush dolls have a poseable frame?

Yes — all full size furry plush dolls in our collection include a flexible poseable internal frame that allows natural positioning for display or use. The frame is not a stainless steel articulated skeleton like our TPE dolls but provides sufficient flexibility for a wide range of natural poses.

What male sex dolls do you stock?

We currently stock three premium full size male sex dolls — the 5’11 Phoenix (muscular build, medium skin tone), the 5’9 Jamal (athletic build, deep skin tone), and the 5’11 Trent (slim athletic build, light skin tone). All three are constructed from premium platinum-grade TPE with fully articulated stainless steel skeletons.

Are your male sex dolls anatomically correct?

Yes — all male sex dolls in our collection are fully anatomically correct. All anatomical male features are correctly sculpted and positioned to a premium standard, finished with the same platinum-grade TPE used throughout the entire body.

What female sex dolls do you stock?

Our female collection includes over a dozen premium full size dolls covering slim natural figures, big breasts options, BBW full figured dolls, jelly breast insert models, silicone head hybrid constructions, and deep skin tone alternatives across heights from 152cm to 170cm in natural, tanned, and deep skin tones. Browse the full range on our Female Sex Dolls page.

What is the difference between your 170cm silicone head dolls?

We stock two premium 170cm silicone head TPE sex dolls — Aiko Plus #C39 and Nellie #C47. Both include a free second head and are built to the same premium construction standard. Aiko Plus has a more angular facial aesthetic with a short hair design. Nellie has a warmer, softer facial expression with slightly more rounded body proportions. Both ship with a free second head included.

Which female doll is best for a first-time buyer?

For first-time buyers we recommend our naturally proportioned realistic TPE dolls as the most accessible starting point. Our Susy TPE Sex Doll 159cm and Lasirena Plus 160cm are our most popular choices for first-time buyers — naturally proportioned, warmly beautiful, and built to the highest TPE construction standard in our range. If you are unsure which doll is right for you please contact us and we will be happy to help.

Still have a question?

Our support team responds to every enquiry within 24 hours — seven days a week — with complete discretion.

Contact Us